What is a Facebook Messenger bot?” At the most basic level, bots provide a simplified method for companies to automate many low level consumer support functions. Instead of spending days on hold to talk to a live customer service representative, consumers can chat with a bot in Facebook chat to answer simple inquiries, or complete the initial stages of an RMA request. This not only saves valuable employee time, but also increases profitability by improving customer retention and making the sale.
The most popular RMA bots for facebook messenger are Customer Service on Facebook (CSFA), Facebook Live bot and Facebook Bot. Bots enable customers to chat with customer care representatives via a Facebook application. Bots enable customers to contact Facebook product or service providers, or with business owners and entrepreneurs. Bots are often programmed to record user inputs and deliver these information to a central location, or send messages to other users on facebook messenger.
CSFA is an acronym for Facebook Contact Support Formula. Facebook has its own in-house CRM called the facebook messenger bot. The CSFA is implemented as a web hook through which customers can connect to the facebook services. CSFA does not replace the need for in-person customer support, but rather provides a simpler method for connected parties to communicate. CSFA is not affiliated or owned by Facebook, and any use of this logo, name, or product should be treated as express permission to use by Facebook only.
Facebook Live bot and Facebook Bot are extensions of CSFA. Bot is not a standalone program, but rather a plug-in for existing Facebook services. Bots have the same capabilities as CSFAs. Bots provide the same kinds of customer support, and can help with everyday queries, requests for new products or services, etc… As a web-based application, there are no limits to what you can do with customer support software as long as it supports Facebook.
There are many chat bots available online, but the CSFA beats many of them in terms of convenience. Chat bots are usually used by companies that have more than one website or online presence. The CSFA is especially useful for businesses that need a quick response to customer queries or concerns. Since many businesses have expanded their email marketing campaigns, chat bots can help speed up the response time. For online entrepreneurs, the CSFA is the answer to reducing time wastage in email marketing.
When combined with manychat, a CSFA can be very effective at reducing the time spent on email marketing. Manychat is an instant messaging client designed for use with the Facebook messenger system. Facebook now owns manychat, and has integrated manychat into its system so that it can send text messages from facebook. This integration is a big deal because manychat is probably the best customer support tool available on the internet today.